CUSTOMER SERVICE

SHIPPING SCHEDULE:

We ship as close as possible to the ship date you request. Please allow 2-3 days for processing of the order before shipment. Delays may occur due to item availability or high shipping volume (primarily during the holiday season). If you have any questions about shipping, please call us at (800) 258-4304 or email us at info@ncsmokehouse.com Our packing materials are designed to keep our products in satisfactory condition during shipping. However, to ensure quality, our product should arrive at their destination no later than 3 days after leaving our Smokehouse. 2 days during the Warm Season. Because standard UPS delivery is unavailable on Saturdays or Sundays, we may delay your requested ship date to avoid weekend days in transit. Most orders received after Tuesday will not be shipped until the following Monday during warm summer months..

**Sorry we do not ship to Post Office Boxes.

PRIVACY & SECURITY
North Country Smokehouse collects personally identifiable information when you order products for the sole purpose of providing exceptional customer service. We also collect billing information for the purpose of charging you for the products you order.

We understand the value of our customers' privacy. That's why will never sell, rent or distribute our customers' personal information to any other company.

You can rest assured that providing your personal information to North Country Smokehouse will never result in junk mail or telemarketing calls. When you set up an account or request a catalog, if you indicate that you wish to receive email from North Country Smokehouse, we will occasionally contact you by e-mail to inform you of product specials and promotions. In each email notification, you are given the opportunity to remove yourself from our e-mail contact list. North Country Smokehouse will never share your e-mail address with any other company.

COOKIES
Cookies allow us to store information you have provided to us so we don't have to ask you for it again. North Country Smokehouse utilizes "cookies" solely for the purpose providing the most pleasurable shopping experience possible.

REFUNDS & REPLACEMENTS
If for any reason you are not completely satisfied with our products, we will promptly re-ship your product or issue you a full refund. Please don’t hesitate to contact us with any questions or concerns. You can reach us at (800) 258-4304 or info@ncsmokehouse.com

ORDERING

  • On-line
  • Phone: 800-258-4304 Monday – Friday         8:00 a.m. – 4:00 p.m. EST.
  • Fax: 603-543-3016
  • Email: officeadmin@ncsmokehouse.com
  • Mail: North Country Smokehouse, P.O. Box 1415, Claremont, N.H. 03743

 

PAYMENTS

For Internet, Telephone and Fax Orders, we accept Master Card, Visa, Discover and American Express.

Mail Orders we accept the above credit cards plus checks.

Your credit card will be charged at the time of the order.

We currently do not accept Gift Certificates on the Internet. You can mail or fax in your order with the Gift Certificate.

VIEWING ORDER & ACCOUNT

You can view your orders and manager your account on-line under My Account.

Contact Us

Please do not hesitate to contact us with any questions or comments about our products or your order.

Thank youtp://ncsmokehouse.com/img/bg_trans.gif

Phone Number:
800-258-4304

Monday - Friday 8:00am to 4:00pm EST
If you call after hours, please leave a message and a representative will return your call on the next business day.

Fax:
603.543.3016

 

Email:
officeadmin@ncsmokehouse.com
We will try to answer your query within 24 hours.

 

Mailing Address:
PO Box 1415
Claremont, NH 03743

Location:
471 Sullivan St.
Claremont, NH 03743

We do not have a showcase for viewing.

Directions from Interstate 91 Vermont:

  • Take exit 8 off of Interstate 91 into Ascutney, VT.
  • Go through first light over bridge into New Hamsphire to another light.
  • Go straight 1 mile until you see a sign on your right for Plains Road(signs for the Airport and Amtrak train are on the street sign also).
  • Take that right, go 1 ½ miles straight until you see the sign for Sullivan Street.
  • Take that left and we are the second building on your left.


Directions from Interstate 89 New Hampshire:

  • Take exit 9 off of Interstate 89 into Warner-Bradford, N.H.
  • Go west on routes 11 & 103 through Bradford, Sunapee, Newport into Claremont.
  • When you get into Claremont, you will see Home Depot on your left, starting at that set of lights, you will got through 10 more sets of lights.
  • After that set of lights take a right by the police station onto Tremont Street,
  • Go straight into the rotary and bear left up onto Sullivan Street.
  • Go pass the Laconia Savings Bank on left, Roy Funeral Home will be down the road on the right.
  • Than go straight down big hill and stop at sign. APC Paper Company will be there.
  • Go straight 1½ miles to Airport. we are across the street from the Airport on your right