Shipping Policy


Shipping Schedule

Orders will be shipped 2-3 days after the order is received, orders do not ship out the same day they are received.
We ship as close as possible to the ship date you request. Orders requesting Next Day Air will be shipped within 24 hours if possible from the time of order receipt. Delays may occur due to item availability or high shipping volume (primarily during the holiday season).
If you have any questions about shipping, please call us at (800) 258-4304 or email us at info@ncsmokehouse.com

Our packing materials are designed to keep our products in satisfactory condition during shipping. However, to ensure quality, our product should arrive at their destination no later than 3 days after leaving our Smokehouse, 2 days during the Warm Season. Because standard UPS delivery is unavailable on Saturdays or Sundays, we may delay your requested ship date to avoid weekend days in transit. Except for orders shipping to parts of New England, orders received after noon on Wednesday will not be shipped until the following Monday.

* Sorry, we currently do not ship to Post Office Boxes.

Shipping Map

Destination

Warm SeasonMay 1 - Sept 30

Cold SeasonOctober 1 - April 30

Region 1

UPS Ground

1-2 Days in Transit
both in Warm and Cold Season

Region 2

UPS 2nd Day Air

2 Days in Transit
both in Warm and Cold Season

UPS Ground

3 Days in Transit
Only on Cold Season

Region 3

UPS 2nd Day Air

2 Days in Transit
both in Warm and Cold Season

Alaska & Hawaii

* Orders to Alaska and Hawaii must ship via Next Day Air or UPS 2nd Day Air Service to ensure delivery of perishable products in satisfactory condition. Please note that orders shipping to Alaska and Hawaii via UPS Next Day Air Service are in transit for 2 days and UPS 2nd Day Air Service are in transit 3 days.

UPS 2nd Day Air

3 Days in Transit
both in Warm and Cold Season

UPS Next Day Air Service

2 Days in Transit
both in Warm and Cold Season

International Shipping

Not Available

Sorry, We currently do not ship outside of the United States.

Packing Materials

Your order is packed in a cardboard box or insulated cardboard box with gel ice packs and brown paper.

Shipping Costs

Your shipping cost is based on your merchandise total and the shipping method per address.

Merchandise Total

Shipping Cost

$0.00 to $30.00

Ground: $14.99

2 Day: $34.99

Next Day: $44.99

$30.01 to $50.00

Ground: $18.99

2 Day: $38.95

Next Day: $48.99

$50.01 to $70.00

Ground: $19.99

2 Day: $39.95

Next Day: $49.99

$70.01 to $90.00

Ground: $22.99

2 Day: $42.95

Next Day: $52.99

$90.01 to $100.00

Ground: $26.99

2 Day: $46.95

Next Day: $56.99

$100.01 to $130.00

Ground: $29.99

2 Day: $49.99

Next Day: $59.99

$130.01 & up

Ground: add 23%

2 Day: add 23%

Next Day: add 23%

Refund Policy


Refunds & Replacements

If for any reason you are not completely satisfied with our products, we will promptly re-ship your product or issue you a full refund. Please don’t hesitate to contact us with any questions or concerns. You can reach us at (800) 258-4304 or info@ncsmokehouse.com

WANT TO CONNECT? SEND A SMOKE SIGNAL!

If you still need help, please write or call us at the information below

info@ncsmokehouse.com

1-800-258-4304